[reader] The future of personalization–and how to get ready for it | McKinsey

The future of personalization--and how to get ready for it | McKinseyThe future of personalization--and how to get ready for it | McKinsey two very interesting concepts in this short read from McK. analytics translators - talks to the issue of data literacy, or rather the lack of it. huge, huge, huge issue in the … Continue reading [reader] The future of personalization–and how to get ready for it | McKinsey

[reader] Executive views on business in 2022: PwC

Executive views on business in 2022: PwCExecutive views on business in 2022: PwC the most interesting part of this is that talent acquisition and retention is in, supply chain, inflation taming, and agility are in. is this the year employee experience is really going to be in the driver seat and influence CX? actually, no … Continue reading [reader] Executive views on business in 2022: PwC

[reader] New Study Shows Major Disconnect Between Companies And Customers – Bodine & Co.

New Study Shows Major Disconnect Between Companies And Customers - Bodine & Co.New Study Shows Major Disconnect Between Companies And Customers - Bodine & Co. if you are old and "weathered" in this industry you probably came across the (very) old study from Bain & Co that said that 80 percent of companies said they … Continue reading [reader] New Study Shows Major Disconnect Between Companies And Customers – Bodine & Co.